Call us: +918002805461
Edumark

Refund Policy

Effective Date: July 18, 2026

Refund Policy for Edumark Technologies

At Edumark Technologies Pvt. Ltd., customer satisfaction is our priority. This Refund Policy outlines the conditions under which cancellations and refunds are accepted for products and services purchased through our website or directly from us.

By placing an order with Edumark Technologies, you agree to the terms of this Refund Policy.

1. Order Cancellation

Before Dispatch

Orders may be cancelled before they are dispatched or before installation/service scheduling begins. Eligible cancellations will receive a refund after applicable payment gateway charges and administrative fees are deducted.

After Dispatch

Orders cancelled after dispatch may be subject to shipping, handling, and restocking charges.

After Installation or Service Delivery

Once installation, configuration, training, digital service activation, or on-site support has begun, cancellation requests will generally not be accepted.

2. Refund Eligibility

Refund requests will be considered only if:

  • The cancellation request is submitted within the permitted cancellation period.
  • The product has not been installed, used, or damaged.
  • The product is returned in its original packaging with all accessories, manuals, and invoices.
  • The refund request complies with this policy.

All refund requests are reviewed on a case-by-case basis.

3. Non-Refundable Products and Services

Refunds will not be provided for:

  • Customized or made-to-order products.
  • Installed digital boards, smart classroom solutions, or studio setups.
  • Digital products, software licenses, or downloadable content after activation.
  • Training, consultation, installation, or technical support services that have already been delivered.
  • Products damaged due to misuse, negligence, or unauthorized modifications.
  • Clearance or special promotional items marked as non-refundable.

4. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery.

To process your request, we may ask for:

  • Order number
  • Photos or videos of the product
  • Description of the issue

After verification, we will arrange a replacement, repair, or refund where applicable.

5. Refund Process

To request a refund:

  1. Contact our support team with your order details.
  2. Provide the reason for the refund request.
  3. If required, return the product in its original condition.
  4. Once the returned product or cancellation request is verified, we will notify you of the approval or rejection.

6. Refund Timeline

  • Approved refunds are generally processed within 7–14 business days.
  • Refunds are issued to the original payment method used during purchase.
  • Actual credit timelines may vary depending on your bank, card issuer, or payment gateway.

7. Shipping Charges

Unless the refund is due to our error (such as a defective or incorrect product), shipping, handling, installation, and payment gateway charges are non-refundable.

8. Changes to Orders

If you wish to modify your order after placing it, please contact us immediately. Changes may not be possible once the order has been processed or dispatched.

9. Policy Updates

Edumark Technologies reserves the right to modify this Refund Policy at any time without prior notice. Updated versions will be published on our website and become effective immediately upon posting.

10. Contact Us

If you have any questions or wish to request a cancellation or refund, please contact us:

Edumark Technologies Pvt. Ltd.

Email: support@edumarktechnologies.com

Phone: +91 8002805461

Office Address:
Block-B, Aditya Vikash Complex, Talpatra Lane, Near ISKON Temple, Patna, Bihar – 800001

Website: https://www.edumarktechnologies.com

We are committed to resolving refund-related concerns promptly and fairly.