Effective Date: July 18, 2026

Shipping Policy for Edumark Technologies Pvt. Ltd.

At Edumark Technologies Pvt. Ltd., we are committed to delivering your orders safely, efficiently, and on time. This Shipping Policy explains our order processing, shipping timelines, delivery procedures, and customer responsibilities.

By placing an order through our website or sales team, you agree to the terms outlined below.

1. Order Processing

• Orders are processed within 2–3 business days after successful payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next working day.
• Customized products, bulk orders, and institutional purchases may require additional processing time. Customers will be informed of the estimated dispatch date.

2. Shipping Coverage

Currently, we deliver products across India.

For international shipping or export inquiries, please contact our sales team before placing an order.

3. Estimated Delivery Time

Delivery timelines depend on your location and product availability.

Please note that these are estimated delivery times and may vary due to weather conditions, logistics delays, government restrictions, or other unforeseen circumstances.

4. Shipping Charges

• Shipping charges are calculated based on the product weight, dimensions, and delivery location.
• The applicable shipping charges, if any, will be displayed during checkout before payment.
• Promotional offers may include free shipping on selected products or locations.

5. Order Tracking

Once your order has been dispatched:

• You will receive a shipping confirmation via email or SMS (where applicable).
• Tracking details will be shared so you can monitor your shipment.
• You can also track your order using the Track Order feature on our website.

6. Delivery Guidelines

To ensure smooth delivery:

• Please provide a complete and accurate shipping address.
• Ensure your contact number is active and reachable.
• Some deliveries may require identity verification or a signature upon receipt.
• If the delivery attempt is unsuccessful due to customer unavailability or an incorrect address, additional delivery charges may apply for re-delivery.

7. Inspection at Delivery

We recommend inspecting your package immediately upon delivery.

If you receive:

• A damaged product
• An incomplete shipment
• An incorrect item

please notify us within 48 hours of delivery. To help us process your request quickly, we may ask you to provide photographs or an unboxing video of the package and product.

8. Delayed Deliveries

While we strive to deliver every order within the estimated timeframe, delays may occur due to:

• Natural disasters
• Transportation disruptions
• Public holidays
• High order volumes
• Courier partner issues
• Government restrictions

Edumark Technologies shall not be liable for delays caused by circumstances beyond our reasonable control.

9. Large Equipment Deliveries

Certain products, including Digital Boards, Smart Classroom Equipment, Podcast Studios, and Professional Studio Setups, may require:

• Scheduled delivery appointments
• Installation visits
• Site verification
• Coordination with our installation team

Our representatives will contact you to arrange a convenient installation schedule after your order is confirmed.

10. Changes to Shipping Policy

Edumark Technologies reserves the right to modify this Shipping Policy at any time. Updated versions will be published on our website and become effective immediately upon posting.

11. Contact Us

For any shipping or delivery-related questions, please contact us:

Edumark Technologies Pvt. Ltd.

Email: support@edumarktechnologies.com

Phone: +91 8002805461

Office Address:
Block-B, Aditya Vikash Complex, Talpatra Lane, Near ISKON Temple, Patna, Bihar – 800001

Website: https://www.edumarktechnologies.com

Our support team is available to assist you with shipping, tracking, delivery, and order-related inquiries.